How do I speak to a human at Air Asia? 

Do you have something to discuss with an expert at Air Asia? You have multiple options for getting in touch with the customer service department. In order to a customer service representative, users are recommended to stick to the below-mentioned ways: 

  • Helpline number 
  1. Get in touch with a customer service professional using the helpline number available on the official website. 
  2. You need to wait for a while to get connected with someone from the customer service team. They are available round the clock to offer assistance with your flight reservation. 
  3. You will hear some prompts over call in an automated voice. Select the best option to get in touch with someone from the customer service team. You can discuss whatever queries you have related to your reservation, cancellation, change, baggage, etc.
  4. Doubts are better cleared over call and therefore travelers are recommended to dial the customer service helpline number released by Air Asia. 
  • Drop an email at the customer service email address. 
  1. Travelers need to visit the website to grab the email address to get in touch with the customer service executive at AirAsia.
  2. Passengers will get a prompt revert at the earliest from the customer service professionals who will tend to your email. Usually, it takes around 48 hours to get your queries addressed. 
  3. Emailing helps as the solutions are written and emailed to you. You can also request a callback through an email by specifying your flight reference number and other details.

How do I talk to a real person at Air Asia? 

  • A real person is available on the live chat. To access the live chat option, travelers are recommended to visit the website and then navigate to the contact us section on the page. 
  • You will be redirected to another page where you will find multiple options available to connect with someone from the customer service and support team. 
  • Select the live chat option and initiate a chat by entering your query in the field. You will receive an instant response from a live person. This mode could also be used to request a call back from a customer service executive.

Air Asia customer service

The availability of live chat is 24/7. The Air Asia customer service offers the best resolution for flight-related issues and problems. If you need help with cancellations or refunds then you could seek assistance from the customer service executives who work round the clock.

The Air Asia mobile application allows travelers to use live chat effectively. If you need to access it using the desktop then you will find the chat option on the left side of the homepage. 

A chatbot service is also offered to help passengers. If you need instant assistance with something related to your reservation you could give the chatbot a try.